Our goal was to improve the quality and consistency in our housekeeping and laundry services. Heritage worked closely with our management team to ensure a smooth transition into our community. They were professional and accommodating. We were able to keep our current employees onboard while Heritage provided extensive training and support as the staff learned new systems and methods. The Heritage supervisors have done a great job. Our residents satisfaction survey results reflect the improvements and progress that have been made. Being able to maintain our culture and home-like atmosphere while getting the expertise we needed was important to all of us. Our decision to partner with Heritage is one we are glad to have made every day.
– Maggie Butler, Assistant Administrator